Shipping & Returns

Thank you for visiting and shopping at Yon-Ka. The following are the terms and conditions that constitute our Shipping Policy for Ireland & Northern Ireland.

Yon-Ka Paris products are shipped by Renaissance Products Ltd on behalf of your nominated Salon/Spa during registration.

Shipment processing time

All orders are processed within 2-3 business days and dispatched via a third-party courier. This delivery time is only an approximation and during busy periods your shipment may take longer. Orders are not shipped or delivered on weekends or public holidays. You will receive notification when your order is dispatched

Items out of stock

In the event of one of your order items being out of stock, this item will be dispatched, at no additional postage charge, to you as soon as it is available. If we are unable to supply any item(s) within 14 days, you will be contacted by telephone or email to offer alternatives or cancel your order. We aim to deliver goods within a maximum time frame of no more than 21 days from receipt of order. If we are unable to do this, we will contact you to arrange for any necessary refund to be issued.

Shipping rates

  1. Shipping charges for your order will be calculated and displayed at checkout.
  2. Orders of €100 or over will be shipped by courier free of charge.
  3. Orders under €100 will be shipped by courier at a charge of €6.00
  4. Please note that courier delivery delays can occasionally occur.

Returns

All items will be dispatched with a returns document inside the box. Should you wish to return any item you have 14 calendar days to return an item from the date you received it. To be eligible for a return you must send the item, unopened and in its original packaging along with the returns document (included in your delivery) and proof of purchase addressed to;

Renaissance Returns Dept.,
Renaissance Products Ltd, 

Renaissance House,

Church Street,

Howth,

Co Dublin.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned 
item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of 
payment). Please allow up to 5 working days for credit, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping
 costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us by email at info@renaissanceproducts.com

T: + 353 1 832 1412 within Ireland

T: +44 845 319 4265 for Northern Ireland